I recently combined my Directv and ATT wireless bills. Yesterday, I went to Sam's club to upgrade one of the phones on my plan to take advantage of their $350 upgrade gift card promotion. I picked out my phone and the agent started to do the upgrade only to abruptly stop and say that all customers with combined billing cannot use 3rd party sellers. I also verified this with Wal-Mart and Best Buy. I have 5 phones on my plan, and all but one user has no corporate stores in proximity to them. I spent an hour with ATT customer service and they essentially said that all my users need to go to a company store to get upgrades. This completely takes competition out of the equation by forcing you to a corporate store and excludes you from non corporate promotion all to save $ 10 a month. In my case it didn’t even do that because I was already getting a $ 10 from Directv for debit bill pay and that vanished when they combined the bill. Has anyone in my situation gotten resolution?
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