For many years (10 years) i have stood behind att and theyre service, i have always believed theyre customer service needed some help and theyre prices where way to high just as verizon but yet i stayed with them because of theyre service but today (03/04/14) it just went beyond "good service". I have payed along side my mom our bill for a long time now and have never had an issue even though we pay almost 400 dollars a month for phone service and today i had my service shut because i dint pay my bill which i understood but i had just payed 400 dollars a week ago and now another 400 only owed that one and i called a customer service number to see if they could do anything and i spoke to a RUDE, SPITEFUL rep who was no help and i had no want to speak to her ARROGANT character so i asked to speak to a manager and the "MANAGER" Erick was worse INSULTING and absolutely had no interest to see if he could help me i tried getting a payment arrangement and he said he could "Do nothing until the full bill is payed" im mot paying 100 dollars a month its a big bill and Att customer service has such lil intentions of helping theyre customers that theyre are willing to let them have no phone service and no help out what so ever. I would have left this company but i have a contract and i cant afford to leave them but this will be the last contract they have with me. ATT is complete GARBAGE and cant count on being able to treat people like this because of good service since many companies are catching up to they're coverage at a much cost much more affordable.
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