First I have to mention that I have NEVER posted any complaints on internet before. This is how frustrated I get talking to AT&T representatives.
The thing is I am an international student in the U.S and since I have graduated from college I decided to move back to my home country. Before I moved back, I called AT&T to discontinue the service and settle ALL of my billing stuffs. I explained my situation of how I have closed my U.S bank account and told her that it will be very hard for me to pay internationally. She assured me that she has calculated all charges including the early termination fee that I have to pay, so I only need to go to the nearest AT&T outlet and make a cash deposit there. Again I asked her several times about the finality of these charges and stressed out the difficulty of paying internationally.
Going back home thinking that I have cut all ties with AT&T, I got an email saying that I was late on my payment. I chatted with the representatives to figure out the situation. Apparently we found out that the representative that I talked with didn't include the early termination fee charges. The solution? I have to pay. Period. I explained to her my situation and the difficulties of paying internationally, however she (or he) keep repeating that they're sorry for the FALSE INFORMATION the representatives had given me, they regret it, but YOU HAVE TO PAY.
I mean honestly it's like telling me "Yes it's our fault but shame on you. It's your problem now, pay or your credit rating in US would be bad," Honestly it's not like I don't want to pay for whatever charges they charge me. If I don't want to pay why would I called and try to settle stuffs out before? I called to avoid this kind of stuff to happen. (I even deposited some extra money from the amount that the representatives told just to be safe) Now that this happen because of their representatives, AT&T just leave it as my problem because apparenlty I got a bad luck and came across the one that give me false information.
Please if someone out there know the difficulty of paying internationally explain that to AT&T (especially if you're from underdeveloped country) so that they will understand my pain. Again I have made the effort to wrap things up nicely, to avoid this kind of thing, but AT&T just disregard my effort. I mean is it wrong if I ask for a compensation for putting me at this kind of disadvantage? The representatives told me that ALL charges have been calculated and I won't be charged for anything else in the future. If it's wrong for me to believe that representatives words whom should I believe then?
In the end I have to pay for the mistake that their representatives made. I'm not only talking about monetary stuffs here, but also the time and energy I had and will have to waste to resolve this problem. That is why I AM VERY DISAPPOINTED with AT&T customer service.