I called the end of October and requested my U-Verse service be transferred to our new home therefore cancelling service at the current address. I also requested my home phone, which was a wireless phone be cancelled and not transferred. The wireless home phone was on a separate bill which was also an automatic billing. When AT&T later charged my credit card for $25.26, the charges were denied. I called today, spent 40 minutes on the phone to find out my wireless home phone service had not be cancelled at all due to the U-Verse person who transferred my service was not able to cancel this service...it was not part of their account. It's great that AT&T has grown so much and has U-Verse and now Direct TV, however it's frustrating as a customer because we are told things are taken care of and handled to only later find out they are not. When I first called about transferring U-Verse to our new home, on 2 separate occasions with 2 different people, I was told U-Verse could handle 11 tv's...that too wasn't true! Not to mention that each time I called I had to spend an hour on the phone answering questions and jumping thru hoops...only to find out the people I talked to didn't know what they were doing! So now, $44.07 later, I have a paid bill, but for service I didn't use and shouldn't have been billed for if AT&T representatives could do their job right. I've been an AT&T customer for several years in fact my first cell phone was with Southwestern Bell, and this is how you treat your long term customers...who by the way are the reason you have grown. Poor customer service!
Kim in Texas