Have been a completely happy customer up until I added u-verse. Billing was an absolutely nightmare. Spent over 10 hours of my life dealing with incompetent employees in the last two months. ATT double charged me twice, and I had to call and had it fix. And charge me again, and this time was another $55. I stayed on the phone for another two hours (11/18). Was told that "it was a bundle" and they cannot break it down for me since it was "transferred". I have NEVER been late for a single payment. If I need to pay, I will. But this is getting ridiculous that ATT try to sneak in additional charges here and there and now since they cannot explain it, they tell me just pay it. I don't know anyone in the right mind would just pay a bill without at least a proper explanation. The rep. was looking at the same bill with me and said, I see what you are referring to, but I cannot tell you why it is being bill that way. What??!!! If you are happy with your phone service, just keep that. I regret daily with my decision to ever add this on. And the speed is truly not any faster.
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