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Unpaid bill

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Okay, so we had a family share plan with 6 different lines. Other ms
Didn't pay their part of the bill and phones were shut off when bill reached $1354past due. My question is, can account holder close account and make payments on the $1354. They have since switched to something (pre paid) different. They have been valued att customers since 2007!! This was out of their control. Can they close account and make payment arrangements on past due amount? And what is the max on early termination fees? Seems pricing considering other companies are willing to buy out phone contracts to get you to switch ?? Need answered!!

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