Hi talk to three customer service agents into managers today and all five people told me they do not have the authority to override the computer system that will not let them arrange a late payment for me on Sept19, my bill was due on Sept. 12th. I spent $ 2717.01 over a 15month time period between new phones and bills and I am being told that their new system is to keep things consistent. So who do we get to call as the customer who is paying for a service...when that provider is inconsistent?? Who is going to make up the time and raised blood pressure to me from constantly having to except all of their mistakes. For example last month I got an email with the subject stating hello valued customer… It was for a tablet free since I'm such a great customer and that I would only need to do is pay $10 a month for service ... fine. Got excited , ordered the tablet. Went to the store to pick it up their customer service rep in the store set it up on a separate account. Within two days of having that tablet in my house I was getting emails on how I was going over on my data . Mind you I used the tablet once in those two days. So I took the tablet went back into the store , spoke to another customer service rep., she researched and apologized up-and-down due to the fact that the previous rep set my tablet up on a completely separate plan. So again she apologized up-and-down she assured me that it would be handled and that they would merge my tablet to my already existing AT&T account. Last Thursday I received a collections letter for the past due amount of $99.38 for the past due balance and that they were so sorry that they cut off my service. I called customer service, they did research, and found out that there were still two accounts set up for the same telephone number. I literally spent an hour and 10 minutes on the phone with the customer service rep who mind you by the way was extremely helpful and we actually became friends she loves dogs , she has two children, And she loves to cook in her spare time. In between giving each other our profiles she told me that she couldn't believe this happened and that she's never seen anything like it. So she politely sent me over to the cancellation department again inconvenience and they handled it and they apologized. But in the meantime none of this is in my favor it was all unnecessary time wasted and today I'm being told that there is no one who can defend my service from being disconnected even though I'm a valued customer because it's seven days past the due date. I am furious along with discussed. Can somebody please , and if they can quickly lead me in the right direction ?
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