I purchased Samsung Galaxy S6 edge+. I got the company paid connection that i thought of using with my new phone so i paid for the device and called to cancel the service.
The representative told me that I will get the updated bill on prorated basis as I used the service only for 8 days. I did not get the updated bill for a week.
I called again the customer service and i was told that there is no updated bill the bill i have is correct which includes $20.36 for the device. After discussing and pushing hard the rep told me that they will adjust my $20.36 as i already paid for the device and he told me that i should not cancel the service in the middle of the month and i should have used it for whole month as AT&T does not adjust any bills on prorated basis.
Can somone please confirm why was i provided wrong information.
And I do not want to call the outsourced service provider now as they both the times I called, I had bad experience.