Just spent over an hour on the phone with several representatives....alot of time on hold....gr.....my mom passed away and trying to get everything cacelled is a pain. AT and T doesn't make it any easier. In fact I'm glad I'm with Verizon right now. I got passed around and it's ridiculous that the process is so hard, especially having to say it over and over....my mom passed away.....
never got the bill resoved b/c the guy supposedly couldn't hear me...funny how everyone else could hear me just fine. And he also wanted to put me on hold. NO!! Not again, just adjust the stupid bill to end when she passed. How hard can it be. And seriously WHY do I have to get passed around to so many people in this situation. Let;s see how hard we can make it. Let's see how crappier our customer service can be! Let's get an award for the crappiest customer service out there and then we'd be at the top of the heap. Oh wait, we already are the worst. And I just experienced it full on. And let's just say that I'd rather go to the dentist than call AT and T.