I lost my job and have been struggling to pay all of my bills. I recently just got a job 3 days ago and will receive a paycheck this coming Monday. I do not want my account to be canceled due to me not being able to pay this $495. I spoke to someone at AT&T and made a payment arrangement and let them know what was happening with me. The man from customer service said they would work with me through my difficult time and now my account has been suspended and I have no way to reach the outside world. No way for my new job to contact me. No way for me to call AT&T customer service to speak with anyone. I am curious to know if someone from customer service could make sure my account does not get cancelled. I've never had an issue like this in the 4 years I've been with AT&T. I've always paid my bill on time or before the due date. It's upsetting to feel like I was lied to by the customer service representative who I spoke to who said that AT&T would work with me. I do not want to lose my phone number as my 4 year old daughter knows it by heart. Please someone respond to me and tell me my account will not be canceled for this ONE time of me being late to pay my bill.
↧