I would like to express my anger with att!!! I got a letter in the mail for a promotional offer. If I opened a new line by June 30 I would get a FREE phone! I called to do this to get my son a phone! I was told by the representative that my bill would go up $20ish a month for the phone line. I paid the taxes that day for the "free phone and tablet". I then got my bill charging me monthly installments of $22.84 for the phone and $16.99 for the tablet. This increased my monthly bill $40 more than I was told per month! After talking to numerous people and being on the phone for 2 1/2 hours they couldn't do anything for me except give me a bigger data plan at no extra cost. This does me no good since I don't even use the data I have! I can't switch companies right now bc I owe $2000 for phones but I guarantee we will leave as soon as we can pay that off! This is unacceptable to be lied to about something this huge! $40 extra a month is a lot for some people!
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