Next time I leave ATT!
Starting in October I have been trying to change bill pay date. Was told it was done. According to latest rep (it was not). Also had LENGTHY contact with rep on 11-26 who even called me back after my bringing account to date, paying proration and waiting exactly the amount of time I was told I had to (guaranteeing all cut-off fees were reversed) ALSO GAURANTEE date was changed.
It WAS NOT!!!
And now even her notes from 11-26 are not in THE file and it looks like I'm lying about it!
They had to be coz she read to me from them herself!
So today, I am told it takes 3 MONTHS, I have to pay disconnect charge from November I was told was reversed. I have NO idea what the prorated amount I paid to get the account current to the very date of change went for-- since I now have another bill due from the same %*&%&^)& date!
The rep treated me like a (prohibited content word starting with "i") and just kept repeating the same idiotic crap over and over. Could NOT tell me why it was not done only tell me it had to be current-- blah, blah, blah-- which road I've already tried and RETRIED!!!
So, here I go again throught The same hoops, with reps I'm convinced are (prohibited content word starting with "i") and there is NOBODY who can get me a rep or any actuall help with a trained PROFESSIONAL to actually DO THE JOB!
WARNING TO WISE-- the bad rap ATT gets is well-deserved!!!