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Dispute of early termination fees

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Good Evening,
I want to start by saying I had 10 years of great service with AT&T. The only reason I terminated my service was due to my military commitment. I was moved to an area with very, very poor service. After many conversations it was agreed that AT&T would honor their commitment to their military, by allowing me out of my contract without fees. My phones were turned off, then turned back on to allow the numbers to be ported to another service provider. During our many conversations with AT&T, I was assured there would be no fees associated with the termination, nor the porting of the phones. Additionally, I requested and received an email from one of the many AT&T representatives reiterating our conversation, and AT&T's commitment to not charge me. I was unable to attach the original email, so I cut and pasted it below. I can however provide the original upon request.
You can imagine how disappointed I was to receive a bill for over $900 for early termination fees. I contacted AT&T. Again I was assured that I would not be charged. He informed me that he would contact higher management, but he was sure I would not be charged. I have that employees name and number as well and will submit upon request. There are no professional words for how dismayed I was when I received an email today, stating my bank would be drafted for the $900+ fees. This evening I contacted the customer service number again. I was informed that my request for dismissal of fees was denied. Additionally, I was told there is no appeal process, and my only discourse is to contact the corporate headquarters. I found the number to the executive offices, however they are currently closed.
I need clarification from an executive level manager. I need an explanation to how through multiple phone calls, and my email stating I would not be charged, their upper management division can choose to bill me. I understand that we live in a world, that a mans verbal word is worth nothing anymore, however I also have his written word. I believe this must be worth something.
I want to give AT&T an opportunity to make this right. However, after many years of military service, I believe integrity is of utmost importance, I feel AT&T has failed to have integrity. If AT&T chooses to not be of assistance and explain their rationale to me, I intend on contacting every local tv station and media outlet imaginable. In hopes of finding rationale to the billing process. I will release my phone bill, showing the many many frequent phone calls, I will share my email and my list of employees information that made promises to me.
Although this issue has been very chaotic, I still have faith that AT&T will do the right thing. I am looking forward to a quick response.
Sincerely,
Susan

Email below-

[email correspondence removed to comply with guidelines - information available internally]


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