My contract with ATT was ending on June 10, 2015. I was rethinking moving on to another carrier. I spoke to a dozen of the retention folks on ATT end and they gave me a good deal of paying $124 on monthly basis. I have email evidence of the plan that was sent to me which states the same final amount. The other carrier company offered a better deal with the same price and I (being stupid) decided to stay with ATT as I have been with them for the past 4 years. My first bill got generated on Jun 21. I went in on Jun 26 to see my bill and it showed up as $169. I was pretty startled seeing that and called up the customer care. After being on call for almost 2 hours, I was told that there would have been a miscommunication, but I would have to pay the amount that is generated. How fair is that? I spoke to different supervisors and explained them that I have an email and also asked them to review the conversations (which I presume are getting recorded, or we are lead to believe so) and the response I got is that they do not have access to see the email. Are you serious??? I was extremely frustrated and told them that I would prefer to cancel the connection and there comes the next set of annoying remarks. It seems I had buyers remorse period which ended "yesterday" and therefore they cant do anything. I was offered a discount of "$100" on my current bill (for what ...for being stupid?). Add $30 for the next 22 months, which is $660. I am going to pay that additional because someone on their team had no clue about their job. Why do I as a customer have to take the impact of ATT reps miscommunicating? I guess this post will be ignored or removed because it is negative publicity. Knock..Knock...Is anyone listening? Please speak up!!!!
↧