I just spoke to AT&T customer support for a long while trying to get this resolved. I have been trying to save a bit of money and recently cancelled my plan with AT&T.
I requested an unlock code to unlock and finally got a response with the code on the 18th of this month. Immediately after getting the code, I called and cancelled my service so I could finally switch carriers. I had also made a full payment about a week before the cancel, and was told that I was paid through November. I requested an immediate cancellation even though I was pre-paid, so that I would avoid any further charges.
However, I received another bill for another full month of service, which I did not use at all. Apparently the cancellation happened on the exact same day that the next bill period started. I was told that I could not avoid the charges, even though I cancelled immediately, because there was 22 minutes of usage on my account. But, the usage on the account was ONLY to call the 1 800 number listed on the AT&T website to cancel, and I am not supposed to be charged for this. Please feel free to look at my usage history to verify this as I know it's true.
I was ALSO told that there would be yet another bill after the current one, and I am completely baffled. Can somebody PLEASE explain to me how this possible? I should have no cancellation fee of any kind, as I have been well past my contract date for years.
If I can't get this settled, I am considering bringing it to court. If you can't tell already, I am really quite upset about this.
Thanks,
Mike Holston