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Trying to someone to answer me before our phones get shutoff

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I have been emailing and private messaging AT&T about making payment arrangements on my phone bill! No one is answering me! So I am afraid they are going shut it off an have to pay a reconnection fee. Which is another issue I am having I was told last time we made arrangements to pay that I wouldn't be charge that fee. Well it's on this bill!! I am getting quite mad at both these issues!! We are moving and don't have the money to pay the full thing right now!! With the expensive of moving!!

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