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Billing question

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I currently have verizon and I spend most of my time on my phone where I work outside my zip code and connection is very slow. I had att about 10 yrs ago and until recently I discovered my daughter left a balance and I am really wanting to move over to att but because that balance which is not mine I was denied just asking you since it's not my bill could you please allow me on your service please looking forward to coming back thanks

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