All we wanted to do was keep our land line phone number when we moved, so we decided to change it into a cell phone while we lived with family. Had I known then what I know now, I would have just cancelled everything. Not only did the woman in the store not tell me that the phone I chose needed to have data connected to it (which I didn't need...I'm using it as a phone only), she also failed to mention that it would also shut off the DSL immediately. Then when we called to have the DSL turned back on, we were told it would take a week, and we would have to open a new account. We were moving in two weeks! AT&T offered a $100 credit. After a week with no internet, we chose just to cancel the internet instead, because we would have had it for less than a week. No credit. Finally, we paid our last combined bill on June 4th, almost $300 for home phone, internet, cell phones, and Directv. Fine, no problem. Then I get a bill today for an additional $260 due the 13th. So you want me to pay almost $600 in two weeks? After ONE HOUR on the phone, talking to 5 different people, I'm told that the person in the AT&T store should have let me know that my billing date would change with the change of service. Well, that totally makes everything right, then doesn't it? Oh, they offered to waive the late fee this month, and change the due dates in the future (that takes three months for some reason), but that still doesn't change the fact that none of this should have happened, and that my bills are now all jacked up because of a bill that was moved up by three weeks. The kicker? The new cell phone is on a two year contract, so I cant even change it to a phone without data, like I want. I also enjoyed how one women kept trying to add on data to my cell phones, telling me that one of them went over, but she couldn't specify which one, and I was looking at all of the charges. You guessed it, none of them were over, especially not the one with unlimited data. Nice try. I'm going to try looking into the companies that offer to pay to break your contract. I like how your stores screw your customers over, and you refuse to resolve the issue. THANKS A LOT!
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