Today I had my worst experience with AT&T. I have the international package because of my business.I call every 7 to 10 days to activate my service because it gets cancel by AT&T's mistake, which is an inconvenience for me and my business. Today thinking It was my lucky day I had the misfortune of being rerouted by the IVR all morning, when I finally spoke to a CSR, I was only being transfer because nobody could fix your issue your mistake error or neglegance what ever you need to call it. I end up speaking with Troy Oliver which he claimes to be a supervisor from the customer relations from the escalation department , how is the most disrespectful and unprofessional person that I have ever spoken too. He was humming while I explain the situation and I told him if he could stop and pay attention to my issue not my fault and found it extremely rude. He dismissed my request and continue humming while my explanation continue I was told he will not help me because I owed AT&T 900 dlls ( incorrect ) he attempt to cancel
my service instead of helping ... Since I call every 7 to 10 days to get the issue fix, my knowledge of process is extensive therefore I knew he did not know what to do, I request to speak with the international department 3 times. I was transfer and the international rep. activated my service in less than 3 min. As soon as I get back to the U.S. I'm searching for another provider as advice by AT&T escalation management. Let it be known you will be reported to the better business bureau.
my service instead of helping ... Since I call every 7 to 10 days to get the issue fix, my knowledge of process is extensive therefore I knew he did not know what to do, I request to speak with the international department 3 times. I was transfer and the international rep. activated my service in less than 3 min. As soon as I get back to the U.S. I'm searching for another provider as advice by AT&T escalation management. Let it be known you will be reported to the better business bureau.