I am at my wits end here. I have spoken with so many people either on chat or on the phone but none seem willing nor able to deal with my issue.
5 weeks ago, I moved out of my parents house and set my family up in our own apartment. I decided to go with Att uverse for my internet and tv services. I also have an att mobile account via a shared family plan that my mother was the primary account holder on, with her name and billing address as well as social security number being on the account.
When i got the uverse at my apartment the rep i was dealing with set it up so that the family wireless plan was combined with my uverse account when it never should have been, for the simple fact that there were two different socials on there. My mother, as the primary account holder, was never notified nor asked if she approved of this change. We did not realize there was any change until a few days later when we started getting strange emails about it from att.
Over the last month, from April 8 or so, we (My mother and I) have both spent numerous hours on either the phone or online chat trying to clear this issue up. The two accounts were never supposed to be combined in the first place. I have even posted on Facebook and Twitter, both reps have told me I need to contact the COmbined Billing dept.
I have been unable to deal with this for the last 5 days as my 7 year old daughter was in the hospital. When I finally get ahold of someone (Elizabeth) from combined billing, she keeps trying to tell me that the $751.44 bill that shows online is a from the current wireless bill ($361) my uverse account ($136) and a carry over from the previous bill of $257 dollars from the month ending 4/17. Big issue since we paid the last bill from the wireless account ending 4/17!
I just need someone competent and willing to actually take charge of this to deal with this who is not going to keep telling me this is what we owe. I know the bills have started to be de-combined (at least according to the last Rep i spoke with) but I just feel that I and my mother need some sort of compensation for all the time we have had to waste chasing this issue down.