I have been a loyal ATT customer for well over 15 years and have been relatively satisfied with your service, considering the alternatives. I started out with UVerse and now have added a wireless plan. I have never had a wireless plan, as I like my life to be simple. With that being said, I decided to discontinue my landline phone service and go wireless. I went into an ATT store and spoke with a representative to place me on a plan. During our conversation, I made it very clear that I wanted only to pay one ATT bill (UVerse and Wireless). He assured that I would. I logged into "MY ATT" and viewed what I owed and payed both my UVerse and Wireless via my electronic banking method. I assumed that the payment for April was payed. Then it was brought to my attention that my wireless bill had not been payed and was over due. I contacted a rep. and he told me that the bill was only for the UVerse account and that he could not transfer the overage to my wireless account. He stated that the overage would be credited to my UVerse account. I informed the rep. that I wanted my money back and he stated that he would send the reimbursment to my bank. A couple of days another rep. from collections called stating that the overage was going to be credited to my wireless, everything was going to be taken care of, and this would take about 5 days. Well now my phone service has been discontinued while you guys try to figure out who gets my money. I am not very pleased right now. Fix this mess!
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