I sent off my phone a few months ago for a warranty replacement. The phone was having terrible software issues which left it unusable. On the phone I notified the agent of some stripping on the edges which was just normal wear and tear. She assured me the phone was eligible for return and thus I sent it off.
Yesterday I get the phone back I'm told its damaged. I know that I didn't send them a phone with a cracked screen. I've been a loyal customer for many years and now they are trying to scam me. One rep told me they could reduce the price to 200 , another to 100. Another said I could send pictures of the phone before it was mailed off. Then others have said none of those options exist!!
Now here I am with $469 charged for a refurbished phone and customer service representatives that refuse to talk to me or when they do come with a whole new pitch or are ready to accuse me of lieing. Not very professional at all!