Ever since I got my new phone, I have been randomly charged for nothing at all. I have called a number of times and had the charges reversed because in my opinion, this is a scam on AT&T's part to nickel and dime people to death but always in such tiny increments that they won't bother to call. Today's charge was for $0.13. For nothing. I have data turned off. I know the difference between WiFi and Data and I keep it turned off so I won't be charged. I did not turn it on today. I did not even get on the "internet" today using the phone, something I do do when at home on my WiFi network, but when I'm out, if there's no WiFi, then I don't get internet, period. So why am I being charged? I've been hung up on and argued with and I am sick and tired of this happening over and over again! It's ridiculous. I buy 200 text messages a month so I don't have to "pay" for each of those I send, so sending text messages should be "free" once I've made that purchase, which I last did on 12/29 and I have over 200 of them available. So why am I being charged???
Here's what my account says happened today (I've removed my cell number):
01/03/15 at 11:18:02 AM CST
$0.13
Type
GPRS
Nature of Call
Local
Number Called
Calling Number
1512*******
Call Date
01/03/15
Call Time
12:18:02 PM
Timezone
US/Eastern
Call Duration
0min 0sec
Total Amount
$0.13
Service Used
-
Unit(s) Charged
NA
Call Location
None
I think it's awfully convenient that there's no email addresses to be found anywhere on the AT&T page so I can write to complain. I'm tired of having to call every time this happens. I should NOT have to spend 45 minutes arguing with people over $0.13 that should never have been charged in the first place.