Since switching to AT&T back in March, 2014, I have sooo many regrets! ARGH! Especially when it comes to paying the bill. On the day AFTER Christmas, (26th), I paid over $260 of my past due bill although my money was stretched thin. Exactly one week later, AT &T suspended my service because I still had past due balance of $80. Are you kidding me? While I own up to my responsibilities of having to pay my bill, I was frustrated as I received no notification that suspension was in progress. The only emails I received recently was confirming my 12/26 payment, and the next one indicating my NEXT payment due was on 1/21 NOT 12/2!!! When I called AT&T, I ended up calling three times to get some type of service and support and received nothing but chastisement as they SWORE I received some notifications. As I write to you now, I received absolutely NO notifications of suspension. The manager I spoke with said I received a letter in the mail (No I did not), phone calls (NOPE), text messages (DEFINITELY NOT), and emails (see previous sentences --). So from those four methods of communication, I received NONE of those indicating my account was in jeopardy of suspension. I ended up having to figure out way to pay the bill and the manager had the nerve to tell me it would be an additional $5.00 charge to have him do it.....ARE YOU SERIOUS?!?!? I hung up on him and paid via online. Once I logged onto my wireless account online, I went to my profile and found out that all methods of notification (email, text, etc.) were actually OFF, so that confirmed that I did not get any notices at all. Why and how would a customer know that they must go into their profile to activate these features??? I think by default it should be automatically on with the option by the customer to disable. Not the other way around. I TRULY regret leaving Verizon and I am truly considering going back and there have been No benefits since I moved to this carrier service - only heartache. Its unfortunate that I had to speak with reps from AT&T three times today to finally get someone who understood and confirmed what I was saying. Sadly, all she kept saying was..."I'm sorry, Mrs. Price". --trust me..that gets old real quick and has no meaning as they are only reading off their queue cards. I need action...not words!
signed,
#veryfrustratedcustomerplanningtomovebacktoVerizonnomatterwhatittakes