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changing plans

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Idk what to do all my phones are to be set on the next plan at 15 dollars a month they still have 2 lines at 40 and this was suppose to be taken care of over a month ago .or lets go back further since march and even though i called and called to tell them to fix it they say its fixed .but it nvr is and i get charged and they wont refund any of it back i feel im being robbed what should i do switch carriers .also can u plz answer me about the int/md question i posted. .thank you.

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