I have been a go-phone wireless customer for several years. Some time ago, I was an AT&T DSL customer. Last spring or early summer, my cell phone died and I haven't replaced it or used my accumulating minutes. I thought I'd hang on to my number while deciding what to do about the phone, and then use the minutes eventually. My refill activated every three months on the 15th.
Finally in September I decided I probably wouldn't be using this phone anymore, and took the precaution of calling to cancel the scheduled September refill of $25. MInd you, I hadn't used the phone for months, and already had around $60 built up. But even though I called on the automatic refill date, Sept. 15, wireless customer service insisted on executing the new refill at a cost of $27.50. Now I have $89+ that I cannot use.
Since when can't customer service listen to the customer--I called on the REFILL DATE, not the next day, and same business day should be good enough. Is this any way to treat a customer?
I am trying to get a charge back on my credit card for the last $27.50 charged against my will. I tried to call AT&T customer retention, but couldn't locate them. And, the wireless computerized voice hung up on me. Again, is this any way to treat a customer? Maybe I should call the Illinoise Attorney General. Sandy