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Deployed and need assistance

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I'm active duty and currently deployed. Before I left I had issues with a defective phone which was mailed off prior to deploying. Just checked my account and it looks like I was charged because it never made it back to where it was supposed to go. I don't want to get sent to collections nor do I want to pay for something that I had returned. I can't call because my service has been suspended due to being deployed, HELP.

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