Lost phone last yr. Had to go Next plan for new one. New phone stolen. Next plan again. Forced to carry a second line for the stolen phone. When I asked when I could drop the 2nd line, was told not until I pay off the NEW phone because I had my old # carried to new phone and new # to old phone. Wouldn't let me pay off old phone first. Apparently the device charge follows the # not the device itself. Been a loyal customer for nearly 10yrs and they wouldn't work with me one single bit (aside from trying to convince me that I'm getting a great deal on the shared plan!...yeah, the one I don't need). She didn't seem to mention that I was getting screwed on both Next plans in the first place. Joe Blow could walk in tomorrow and get a better deal than I, a longtime loyal customer. So, tomorrow I will be Joe Blow to another carrier and walk away owing ATT nearly $1,200.
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