Month after month and having issues that didn't get resolved,I painfully made the switch to Sprint. AT&T reps never helped me, and slowly month by month had to change plans because my data was unreal. I hardly use my phone for games, or music, and was tired of the same run around. What did it for me was this month, I was hospitalized, and finally came home to find my phone had been shut off that day. I called customer service to pay $460 on my bill to have it restored, and wanted to pay the remaining $96 in a week, to be told no, I had to pay the full amount right then and there. $460 is a lot of money, I could not believe I was told no. The agent wanted to assist my future billing which wasn't due until the 6th of next month!! AT&T, you lost 3 loyal customers, I put up with a lot, missing calls, texts that would come in a month later, dropped calls, no signal, but this was absolutely it!!! I have always paid my bills here, never got credit for any service you disrupted, and I was still here until today. I went into Sprint, got unlimited data, calls, messages for half of the 20GB plan I was on for 3 people. I should have asked to speak to a manager, but this $460 thing was the icing on the cake! I cannot still believe you would NOT accept that large of a payment. The worst that could have happened on your end was that I didn't pay the $96 in a week, then you could have shut it all off again, I mean I'm the one paying the charges to restore it, it didn't personally come from your pockets!! Good grief, and good riddens!
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