I was told I would have unlimited data with switching to direct tv. Both services are in my stepdad's name and I do not live with him. When will I have the unlimited data? They went to direct tv before Christmas.
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Unlimited data with direct tv
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Phone Bill
Phone was steady increasing but the plan stayed the same. After it had reached 250.00 for one person on the plan i stopped paying because the price was ridicoulous.
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AT&T Continued to bill my account for 6 m after I called to specifically say I didn't want to renew.
I am really upset because I'm living abroad and the only company that continued to charge my bank account was AT&T. I called when I needed to call and I specifially said I didn't want to renew because I'm living in Denmark. I am close to cancelling my bank account and proceed legally this is ridiculous, I've had so many billing issues with this company I'm fed up! I've read a lot of other people with similar problems, should I report it? what should I do!????
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Att sucks
Att is a racket. Needed to change my plan, they do not tell you they charge to have this done in the middle of a billing cycle and they charged me 244$ which is more than my monthly bill!! And they say there's nothing they can do. Totally hate att
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customer service free tablet - Not the way to CHEAT a customer !!!!!!
Everyone please do not fall for the gimmick offer from AT&T of a free tablet cause they will hit you with lots of charges after mentioning on the phone its all FREE. I called AT&T on Dec 15th on my way to the airport to activate the my roaming service & the representative says i am elligible for a free tablet. I told her i do not have time i am on my way to the airport to catch a flight & she said there are no charges & i will waive the shipping fee & you will get it in two days. But i told her i am travelling & are you sure there is no charge of any kind for this & she said yes all you have to do is just click on I AGREE to the email you receive & i will ship right away. THere was no mention at all of activation fee or monthly fee. Ofourse now that i get my bill i see $45 activation fee & $10 monthly fee. I call AT&T and the initial representatives agree that i should get the money reversed but when they connect me to a different dept there they said that i have agreed to the contract so i have to pay for it. I said i will return it & go ahead & listen to the conversation i had with the representative on Dec 15th as you guys record all our conversation. Then on Jan 20th when i spoke to the representative she said i will have to pay $10 for three months & then i can cancel. I told her i do not wanna pay anything & want to speak to the manager. I was guaranteed a manager will call me within 24 hours & ofcourse there was no call. I called back today & again the initial representative was fine & said agreed and if i was in your place i would feel frustrated too but when she connects me to another department same issue & now this new representative says i need to pay $146 cancellation fee.. I have been a loyal customer of AT&T for donkey years now. I am sorry but this is cheating a customer & forcing him or her to use the tablet services. I want a manager or head of the customer service department to call me. You guys can`t cheat a customer like that. And now i will absolutely be looking for another phone service if this is not solved in the next few days.
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Previous detailed billing
Is it possible to get detailed billing for previous months. My fiancé went into a store but they said this wasn't possible and would need to go to a court house or something? Is this correct?
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terrible communication between departments
I was on the phone for over an hour and a half yesterday trring to resolve a billing dispute. Ever since I got home phone and internet added to Direct TV and cellphone bills, which I have had for years, I have had to call each month and get a corect total. I first got the finance dept because supposedly I had an overdue amount. I had paid the total amount I was told to pay the previous month. Although she tried, the agent was not able to figure it out, so she transferred me to billing. I got cut off in the process and had to start over. I stayed on the phone for over an hour with "Ron", who was very helpful and pleasant. He got it figured out and was going to transfer me back to finance. I specifically asked if I would have to explain everything for the third time and was told "no, I have put it all in the notes". After waiting 10 minutes, I was connected to Laura. She could not find any of his notes and therefore could not help me. She was very apologetic. I also want to add that the website is very "user unfriendly" when trying to avoid having to phone in a problem.
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Roll over data paid for, then lost?
I'm frustrated. I had over 150GB of accrued Roll-over data because we had a way too big of a plan. I had our plan changed to a more reasonable plan, and INSTANTLY all my paid for rolled over Data dissappeared. How is that fair, let aone legal? That data was 100% paid for, and it just is "lost" because I adjusted my plan (still buying 150% of need) to a less expensive plan? Am I the only one seeing this? (btw, NOT a go-phone pre-paid account, we have 4 iPhones and two pads...from AT&T)
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BOGO Program was a Fraud and SCAM
By 1 get 1 Free program and get refund fo termination fees upto $650 per line. Bought into this scam in March 2016. they told me to pay refundable down-payment for the free phones and that this would be returned after 3 payment cycles including the monthly three months installment. in August I complained then the started crediting the account with $24.86 while the equipment intsallment was still going at $19.86. In anutshell $5.00 credit this will never pay my downpaymnet and the installments over the years. What they do they claim to be refunding you and yet this goes to the services not the equipment.
They subtracted the value of the equipments that I turned in from the termination fees and excluded the bill. and yet the amount I was to recieve from the equipment they claim they did not get and declined the refund
turned in my 4 old phones @175 each. never been paid what I turned in. The average wait time at customer service is 2 hours They make sure the put u on hold and send you around and round at to times they hung
AT&T: Hello! Thanks for choosing AT&T Chat. |
Ann Margarette: Hi,Patrick! This is Ann Margarette. I see that you are inquiring about the Buy one get 1 free. I can help you with that! Can you please tell me more about it? |
Patrick: I was chatting with Nana *** for the last 2 hours |
Patrick: she sudden;ly logged out of the chat |
Patrick: I bought a buy 1 get 1 free in march 2016 |
Ann Margarette: I perfectly understand your concern about the free phone. I am sorry if you were disconnected from you previous chat. You already have me here. I'll be glad to start where you left off. |
Ann Margarette: Allow me just a few moments to review your previous conversation, and I'll be ready to help you resolve your concern. |
Patrick: thry told me to pay downpayment even for the free phone and said that I will be billed for three payments cycles for the free phones then I will be refunded the down payment and the three installments on two phones. I have not been refunded the downpayments and still paying the installments. I am told that 49 is been v=credited to my phone |
Patrick: and net net after deducting the instalments. I am patying 39 dollaes installments and b I ma being vrceits 49 dollars |
Patrick: at this rate at the end irt i shall have paifd the full price |
Ann Margarette: I understand where you coming from, Patrick. I hear and I can help you on this. |
Patrick: Given that the total downpayment was close to 500 |
Ann Margarette: I have now full access on your account and I am reviewing it now. |
Patrick: the credits is being applied to the account not the equipments |
Patrick: because the diffrence between the boughgt phine and the free remaining balance is minisculine' |
Ann Margarette M: Can I please have the lines that is connected on this promo? |
Patrick: *** an *** |
Patrick: the credit goes to account not the equipments as I had thought |
Patrick: this is not the way it was sold to me and 297 other people |
Ann Margarette: I respect your decision , Patrick. I highly suggest to go the store where you purchased the phones so that they can explain this to you. I leave full notes on your account so that you don't need to repeat yourself about this. We have available in the morning and afternoon today and until Saturday. Can I set you an appointment now? |
Patrick: you have given me enough materials and I will share with our group of 297 people *** |
Patrick: I have been to the store exactly 19 times and they tell us to call customers service and the wait time i 3 hours |
Patrick: we have been on this for 2 and half ours and the previous Ann Grace 1 and half hours |
Ann Margarette: I respect that. I hear you and I will make sure our Management will know about this. We already explained how the promotions goes and I am sorry if you feel it still not free. |
[Legal discussions are not permitted per the Guidelines]
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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I'm ready to pay my bill and cancel all three services, this is ridiculous...
I've been trying to get my bill adjusted for over two and a half months now. I returned a device that I'm still getting billed for.
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iPhone 6 promo upgrade to iPhone 7 not getting credits per line.
I traded in 4 iPhone 6s to get the $650 per devise credit. On two of them I was sent material to send them into att. This was incorrect and I have not received the crdiet since October. The other phones have been received and I am getting the correct credits. I have called into customer service since October every week, more than 12-16 times and ever time they tell me a ticket has been completed and that it's working. I am about to cancel my service and get an attorney as this is completely unacceptable to me. Can anyone help to get this resolved? All I am asking is for the credits we are owed. Thanks IA.
Craig
Craig
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Lost my patience an hour ago
I've been on the phone for the past hour trying to pull up a copy of the phone numbers I have called or texted last Monday Tuesday and Wednesday. This has been one of the worst ordeals I've dealt with ever I'm ready to take a hammer to my phone and crush it..I want something so simple that everyone I've spoke with has been totaly unqualified for the task ive asked and I'm one step from taking all this out on an innocent person.. Please give me a list of numbers so I can relax ..I lost my phone and need to call someone ppl that owe me 5-10 racks/grand..I can visit the store and plug my phone nto a machine and have it in 5 mins but there closed ..I've waited for 20 mins and was disconnected and told that the costumer service is closed..Wow eat a donkey donngg.. I'm am extremely mad and seems like I have to sugar coat this message cuz our chat room has alottw kids under I16 an if I express my true feeling then I'm rejected,like I had to reword this 11 times an countingt won't lemme log in or open a new account to try to figure all this out..
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Haven't received my Note7 bill credit
After the Note7 was recalled I switched to another Samsung device and was suppose to receive a $100 bill credit. I was told it may take up to 3 bill cycles to credit. Next month will be 4 bill cycles and I haven't received it.
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order pending
So i received an email saying to call the company because i needed to pay a down payment. I paid the down payment. I called anyways and the guy said he just had to "push my order through" and it just wasnt recognizing the payment. Two days later still dont have my phone even though i paid for expedited shipping and i get the same email. what do i have to do to get the phone?
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Runaround on Veterans Discount.
We recently changed from Verizon to AT&T for our cell phone service. We were told we were eligible for 15% Veterans Discount at the AT&T store in Prescott Arizona. Initially, we provided my DD-214 which the store accepted for the Veteran discount. 10 days later we received an email from AT&T stating that we had 3 days to verify our status or the discount would be removed. I returned to the store after getting no where with the service rep on the phone. This time I provided my wifes DD-214 which was in her maiden name. The store rep noted the account that he did verify that the DD214 was hers and that it should be accepted. 2 days later I receive another email stating I have 1 day to verify or status... I call the Discount verification people and ask for a supervisor. We have a lengthly conversation regarding what's been done this far. She assures me that I would not receive any more emails and that the discount has been applied and that she would check back with me within 3 days to follow up. The following day I receive and email that states that since I have not contacted AT&T to update my status my discount has been denied. My question: Is there anyone at AT&T that can fix this issue? I have done everything that AT&T has asked me to do and I am still getting a runaround.
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Billing: Characters not accepted
My business has a / in the name. When trying to enter the name on the card that character is not allowed.
Any suggestions on how to resolve it?
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Issue with payment
My service was suspended and it seems as if I owe the last two billing payments. Can I pay one of the back billing payments and have my service turned back on?
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How to report customer service reps that lie to you? I have their employee IDs.
I wanted to report customer service reps for the terrible service and outright lies when I called today at 13:22 EST.
Jacob:
Cynthia: [edited for privacy – please do not post personal information]
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Trouble trying to resolve an overcharge on my bill
To whom it may concern,
Back in December, I received my combined monthly AT&T bill that contained service for internet, DirectTv, two cell phones and a land line, on or about December 10, 2016. On one of the two cell phones I have, there was a charge for an international phone call for 139 minutes on cell number 405-831-8678. With surcharges, government fees and taxes, the bill was $475.06 more than the previous month’s bill. Bill cycle date was 11/07/16 -12-06/16.
I contacted At&t customer service (800-288-2020) to inquire about this billing charge and denied ever making the international phone call that was appearing on the bill. I was told by the customer service person I would have to open up a case (J49954140) and their ‘back office’, who handles such matters, would investigate and get back to me, usually within 7 to 10 business days, with a resolution. I was also told that I would be personally contacted by someone as to what their decision would be. The due date on this bill was December 27,, 2016.
On or about December 20, 2016, because I hadn’t heard from At&t, I called their customer service line, gave them the case number, and inquired as to the status of the case. I was also asked to give them a phone number that I could be reached at in case we were disconnected. I was put on hold and after two minutes was disconnected.
After waiting several hours for someone to call me back, I gave up and decided to wait until the next day to continue this pursuit.
The next day, I called customer service and was connected to someone who seemed very dis-interested is my issue and he actually yawned a couple of times as I was talking to him. He told me he was in Las Vegas (why?) and he would transfer my call to someone who could help me. I was put on hold and transferred to a number that had a recording that repeated that it ‘was no longer in service’.
My next pursuit in trying to get some information was to stop at an At&t store in Edmond, OK the following week. I was told that they were a retail store only and was given two telephone numbers that I should try and maybe someone could help me there.
(800-331-0500 and 866-333-5643 )
After calling the first number, the representative said he couldn’t pull up my case number to discuss it with me. A call to the second number produced nothing but a busy signal.
On a Monday, after calling customer service again, I reached someone who seemed genuinely interested in my inquiry. I told them that my bill had a due date of December 27 and the case that had been opened is still not resolved. I told them that I could send in the same amount as last month’s payment ($294.91). I was put on hold and then told that she had changed a due date on my account to be January 31, 2017 and that surely this matter would be resolved by then. She asked that I pay the amount of last month’s bill (which I did) as soon as I got off the phone with her. I was also told that this would prevent any service outage to my home phone, cell phones, or Direct TV.
December has ended with no resolution to my case …and we are in January. I have received a new At&t bill with a due date of January 27, 2017.
On January 24, I started calling customer service again trying to find out the status of the case. The representative I talked to was in India and had a terrible accent. I gave him my case number and all I got out of the conversation was that he couldn’t find the case.
I called customer service again, and was again connected to someone in India. Even though her English was better, she didn’t understand what my case number was for and there was so much yelling in the background I couldn’t understand what she was trying to tell me. When I inquired why there was yelling in the background, she told me that someone is having a birthday party. She put me on hold for several minutes and said she had found the case information and then started talking about a reward card that I had recently called about. I told her that if she had pulled up the case information and read it, she would know I’m not calling about a reward card.
She put me on hold again and then, after several minutes, said she was going to transfer me to someone who could help me. Then I was put on hold, again and was told that no one could be reached. The representative said she would have someone call me back that could answer the questions about my case. (877-999-1085) I waited all afternoon waiting for a call and never received one.
Because this was becoming comical, I called customer service again, and ended up being transferred to the Finance and Collections department. (800-947-5096) I was told that because this was an international call, I would have to talk to someone in international accounting or something to that effect. I told her that I never have been directed to international anything at At&t and that I was just trying to found out the status of the case.
What I was trying to do was to find out if I should send in a partial payment amount, like I did in the last paragraph of page 1. As an At&t customer of 35 years I consider the customer service to be so subpar that they should consider not having one. I am appalled at the amount of non-professional misdirection that I have run into.
Called (877-999-1085 Ayana 01-24-2017). She could not help me but noted a second case was opened up the day prior. I told her that I did not know that. She gave me a new case number (J56027058). As is listed above, I let Ayana know that I’ve never had a hassle such as this trying to find out information about my account. She did give me a number that she referred to as the ‘mobility number back office’. (866-662-4548). She said that someone there would surely be able to help me. I thanked her for her time.
Called (866-662-4548). No help. Transferred to tech support where they asked me to enter the cell number I was calling about. I entered the cell number and was given the number (800-331-0500) see paragraph 5.
It is now 01-25-2017 and I have decided that I will pay the same amount of $294.91 that was submitted in December. The previous paragraphs represent hours of staying on hold and talking to customer service personnel that don’t know, are mis-informed and/or don’t care and are too busy having birthday parties or blaming their computer about what to advise me.
As a long, long time At&t customer, I guess I’ll wait for someone in the secret back office or perhaps someone in your billing department to tell me that I’m past due and their going to interrupt my service. Perhaps a service interruption would relieve me of all this hassle.
Regardless, if my case number is resolved in my favor or not, you can bet that I’ll have to think hard about using At&t in the future.
Sincerely,
Eugene P.Dougherty
Acct:10176238
405-359-7022
405-831-8678
405-831-7681
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AT&T Sales Rep lied - now I've lost my plan and am expected to pay for phone
Background: I have been with AT&T for approximately 3 years, since they bought my old carrier. I was grandfathered in with unlimited voice/text/data + tethering.
On 12/26/2016 I visited an AT&T store to purchase a new iPhone 7. All I wanted was the phone. It was quick, in and out. During this interaction I was asked to sign a form noting that NO CHANGES were to be made to my existing plan. I happily agreed, and walked out the door with my shiny new phone.
I put my SIM into the new phone, and a week later discovered that I no longer had tethering. I was afraid that this was going to be a huge ordeal, but called AT&T and they quickly enabled tethering.
Fast forward a week, and I notice that my plan is no longer showing as "Unlimited" but as 5GB. (Note: I'm paying around $160/month). I call and the person I talk to says that it shows on my bill that I have unlimited data. The rep assures me that the 5GB figure I'm seeing is merely an artifac of something, and that I do in-fact have unlimited data.
A few days go by and I start getting messages that 'An additional 1GB will be added for $10'. Realizing that I was lied to by the last rep, I call back and they put in a special request to get my old plan back. They assure me that, while this will take 2 weeks to implement, I will be credited back for all the 'additional' data I'm using, and that at the end of the day I'll have my full, unlimited + tethering plan back.
Today I received a message saying that the request was denied, because I upgraded to a new phone. So not only did the sales rep tell me that NOTHING would be changed, in fact, it was quite the opposite and changing phones would make it impossible to have my plan.
At this point I offer to return the phone, and to go back to using my iPhone 5S if I can keep my plan as it was. I'm told that since it is past the 14-day period that they can't help me, and that I cannot return the phone, and that even if I did I would be unable to get my plan back.
I have called AT&T multiple times about this, and have been lied to or decieved at every turn. At this point I just want to get rid of AT&T and go to somebody who doesn't lie and treat their customers like garbage.
What have we learned?
1) AT&T can lie to you and not be held accountable for what is promised
2) If you have a good plan, NEVER visit a retail store to upgrade phones -- buy a phone on craigslist or anywhere else, just don't let AT&T touch your account
Is anybody at AT&T listening? Can anybody help? I've never been treated this badly at any business before.
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