I had cancelled three of my family plan lines and suspened my line. I was paying my bill on a monthly basis and received a collection letter from a outside collection agency saying I had broken my contract. I went in to the att store and spoke with them and made my monthly payment. I was assured this was a mistake and not to worry about it. I again received another letter saying my account was in default. I called att support and spent over an hour and half going from one person to another only to be told there was nothing I could do about this now that my account was sent out to a collection agency. I told the support supervisor that someone had made a mistake in data entry when they said I defaulted on my contract. Even after he noticed that there were a number of errors on their part and I did not break my contract and was paying as agreed , his reply was, there wasnt anything he could do. I have had my account with at&t for about 12 years and never had a problem until I tried to cancel my l family plan. I knew I had two early termination fees and told them it wasnt a problem and I would pay those off too. Now after years of trying to rebuild my credit , my report is showing a default of agreement from att. I dont understand how they can take advantage of me this way when I did everything they wanted and paid all my bills with them. I have a long list of names and times that I called and spoke with the support agents about my account and it didnt even matter to them. Being totaly disabled from a terrible accident where a tractor trailer rear ended me leaving me with a broken neck in two places ,a double concusion and nerve damge in my neck. They didnt care that I have a hard time getting around and sometimes need help with my daily activities let alone having to go in to their store to try to resolve their mistake. I was told by a basically rude fast talking supervisor that There mistake was now my problem and I would have to take it up with the outside collection agency. This was the last thing I would of expected from a company that has now lost a long time customernxue to their own mistakes in data entry. I cant afford to[Edited to comply with Guidelines] to help me and now I had to get a goverment phone just to stay in contact with my Dr to make sure I dont forget about my monthly appointments. This is no way to treat your long time loyal cutomers just because some support supervisor with not only a chip on his shoulder but also a uncaring bad attitude and a fragile ego.
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