My initial bill was supposed to be for 10 gigabytes shared on my family plan. my initial bill was supposed to be for one hundred and eighty which I have a copy of. I never called to have my account suspended I called to have my account rearranged.each phone on the family plan was only supposed to receive 3 gigs of data, there was supposed to be no family locator on either phone and a billing arrangement was set up for Wednesdays. My bill is now ridiculously high and this is not what I signed up for at all. The service was shut off to both of my phones before I even had a chance to make a payment on the arrangement that we had agreed upon. So could you please turn my phones back on and try and work out the details as to why my bill was so high from the start. Because I have copies of when I bought these phones online and what it would cost me. But my phone needs to be turned back on as soon as possible or I will have absolutely no way of generating any income because I make a living off of my phone. Not to mention the three days both phones lost all service within the second week of receiving them, which has also happened 3 to 4 times since then.
THIS IS AT&TS EMAIL TO ME:
AT&T
Account Suspended
Our records indicate that your AT&T account is no longer being billed for the AT&T FamilyMap service. As a result, access to your AT&T FamilyMap account has been suspended.
(just got a notification that I am being billed for the family map again.)
I set up a payment plan for Wednesdays but did not suspend my account yet my account is suspended and has cost me two days of work.
If this is a mistake, please contact AT&T FamilyMap Customer Care at 1-800-331-0500 to restore your service.
We apologize for any inconvenience.
Sent via the Samsung Galaxy S® 4 zoom™, an AT&T 4G LTE smartphone