Hi...my sister and i went to this at&t store in sanford last March 2014 and signed up for the family plan that gives us 4 lines for $160 a month...they even said it the bill would be lesser since we get a florida hospital discount...we already had 2 existing phones with at&t so we added 2 lines for my mother and my daughter...everything was great until we got our first bill that was $314 ...so we went to the store and they said it was a "miscommunication" and we were not eligible for the family plan...it was like lying to us and putting us in the wrong plan and just saying that it was a miscommunication...they tried to fix it and they give us a little discount here and there but we are still paying more than 200 every month and they tell us something different every time...they also reduced our GB to 4 instead of 10 which is very sneaky...we have been going to that store every month since april because we get the wrong amount billed every freakin month and it is very frustrating...can somebody help us or tell us where to complain about this store!
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