Hi, I have been a happy customer of ATT for several years now. I currently have a family plan with 5 smartphones and 1 texting phone. In July, my son traveled to Centeal America on a mission trip. This was his first international experience. I am not a big traveler, however, I remembered that if he wanted to use his phone he would need an international plan. So he was told not to use it. He turned the phone on airplane mode and only took pictures with it. This is exactly what I did on a cruise 2 years ago and I had no charges. Imagine my shock when my bill came and he was charged over $200 dollars for the day he traveled. I called customer service and spoke to a representative and a supervisor. Both told me that it is written in my agreement that we will be charged for data if traveling internationally even if we don't access it, unless it is on airplane mode. I explained that it was. I was then told since there was no way to prove that, they would reduce the charge to $80 in case it really was an accident. I am outraged!! Obviously this policy has changed since my international trip as I had no such charge. I feel that changes of this nature should have been highlighted to me at some point. Otherwise, these fees should have been credited. I feel this was a predatory charge and would like to file a complaint. Does anyone know an email or address I should use?
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