I called customer service today to setup a payment arrangement. I paid $242 on July 8th, and I have a pending balance of $219 that was due on July 7th. I called customer service and asked for a payment arrangement for the balance. They refused to have a payment arrangement for July 26th, even though I have been a long term customer for over 2 1/2 years and I also have a uverse account on top of my phone account. The supervisor from customer service, Jay Meneses was rude and hostile towards me as a customer. He would not work with me on a payment arrangement and kept making ultimatums either you pay the balance or we will not restart you service. I offered a payment arrangement for July 26th and he flatly refused, either pay it now or we won't restart your service which amounts to extortion tactics instead of taking into account that I have been a customer for over 2 1/2 years and have more than one account t with them, they take a hard line without a care that you are a customer. Horrible!
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