I have been an At&t customer for over 5 years on a family plan with my parents. Recently, I was finally eligible to upgrade my phone and did so. About a week prior to this, my parents decided to take advantage of the new pricing plans and switched us all to the 10GB data plan for 5 phones. Saved us all some money so yeah!
Then comes a week later and I am the first eligible to upgrade. I did gladly as I always did via online after the 2 years and resigned the new contract. Prior to this I had spoken online and on the phone with several customer service agents as I compared phones. Finally decided on one and was happy. Until we got out next bill. From the switch my parents made, all our data plans should have been $15 a month. Mine was still $40. When she called to inquire about it, she was told that I had changed my plan by upgrading my phone and there fore was not eligible. We both went back and forth with various customer service agents from online chat, phone, FB and twitter. We got a few refunds and credits, but still to this day I am the only one who has to pay the $40 dollars a month. My father upgraded recently and talked ot someone at a retail store...decided to go with the Next plan. Mentioned my issue and he was told that if i had sent the phone back within 14 days and chosen the next plan, I would have been eligible for hte $15 data plan and $25 savings a month. Never once was this mentioned to me when I was talking to anyone in the time after I got the phone nor after we got hte bill. I have been talked down too, told I should have read the contract more carfully and what not. I feel like I have been abused and that no one cares. This is $25 a month we are talking. To me that is a lot of money. I wish there is something that could be done about this other than a credit one month which only helps that month. Every other month I still have to pay the extra. I figure i wont hear form anyone or if I do, once agian I will get hte run around or told I am stupid like one agent said.