So I was quoted that I would pay $125.00 a month for my service by Joliegh on 5-13 I was not only told once, twice, no no no I got told four times $125.00 then I get my billand the amount is $200.00 WOW so I call "customer service" who of course tell me theres nothing they can do, but tell me they will pull the tape and if she told me that price then that would be the price I would pay and that I should recieve a call the next day.
Well of course I never recieved a call so after a week I call back to "customer service" and get told that wait for it ..... wait for it.... surprise theres nothing they can do about it, but they will have the person who quoted me the price call me back this time in two days.
Guess what???? I never recieve a call AGAIN!! so I call in today and now im told that the price that I agreed to was $179.00??? WHAT?? So what happened to all the people who were supposed to call me back? what about the $125.00? What happened to the recorded legal quote? Thats right in Washington state a verbal agreement is legal and binding, well apparently AT&T can now change laws, agreements, and account information at any time to make it look like we the customers are the ones who misunderstood.
Now whats even better is the guy I spoke with today Joseph tells me that they do not pull tapes of calls over disputes of what was said on the call, so why was I told before that they did? I cannot believe what I am being told. I have been a customer with AT&T for 8 years and this is how I get treated? I'm so fed up with how these guys think they are always right even when you have the proof recorded on tape they still will argue that they are right and make you feel stupid for thinking otherwise.
I will never refer anyone to this joke of a company. they don't stand by their products, "customer service", employees, or customers. All they know is they're right and you're wrong and if you don't do as we say then we'll send you to collections. DO NOT GET AN ACCOUNT WITH ATT IT WILL BE THE DUMBEST THING YOU DO ALL YEAR, GURANTEED!
[edited for privacy]