Hello,
I have switched from Verizon to att. Verizon's customer service was not great, but so far a really miss it!
I checked out my first bill online to discover I was being charged for an extra phone line. So I called to talk to someone. It took 45 minutes to get someone to answer! Crazy! Then I was told they could not help because it was a combined bill with TV and would have to transfer me, they just put in the same queue so I hung up. I went back online and requested help via chat. 20 minutes later, same thing they can't help because it is a combo bill! Why does it take 20 minutes to realize that? They offered to have someone call, within the hour. I agreed.
2 days later I get the call! Much longer than an hour. At least this person, after an hour was able to remove the bill for the phone. It still shows online , but I have credit for it, dollar for dollar. I just really hope it does not become a problem next month.
Then I ask about the corporate discount I am entitled to that I had to take another 30 mins to set up and she said she would apply it. I still don't see the discount as promised.
Went back to online chat to ask about it and they said it takes 2 billing cycles, and I won't retroactively get credit. What!!! I need and deserve my corporate discount. I just get screwed and short changed for two months?
So I have spent 5 hours now on this, during work because of att availability and I still do not have it resolved. I am sincerely hoping that I can get some results by posting my story here And I hope it is a one off problem, not typical of att. My service via cable had been great and now, customer service sucks and I feel like I am being ripped off.
Help!
I have switched from Verizon to att. Verizon's customer service was not great, but so far a really miss it!
I checked out my first bill online to discover I was being charged for an extra phone line. So I called to talk to someone. It took 45 minutes to get someone to answer! Crazy! Then I was told they could not help because it was a combined bill with TV and would have to transfer me, they just put in the same queue so I hung up. I went back online and requested help via chat. 20 minutes later, same thing they can't help because it is a combo bill! Why does it take 20 minutes to realize that? They offered to have someone call, within the hour. I agreed.
2 days later I get the call! Much longer than an hour. At least this person, after an hour was able to remove the bill for the phone. It still shows online , but I have credit for it, dollar for dollar. I just really hope it does not become a problem next month.
Then I ask about the corporate discount I am entitled to that I had to take another 30 mins to set up and she said she would apply it. I still don't see the discount as promised.
Went back to online chat to ask about it and they said it takes 2 billing cycles, and I won't retroactively get credit. What!!! I need and deserve my corporate discount. I just get screwed and short changed for two months?
So I have spent 5 hours now on this, during work because of att availability and I still do not have it resolved. I am sincerely hoping that I can get some results by posting my story here And I hope it is a one off problem, not typical of att. My service via cable had been great and now, customer service sucks and I feel like I am being ripped off.
Help!