I've been an AT&T loyal customer since my very first BAG phone!!!! Yes, that long ago!
I've run across tough times because my ex is seriously behind on support, and, well, food comes first! Anyway, I called yesterday to make a payment plan and was told I would not lose my service. I've done this before so I wasn't worried.
However, today my phone was cut off.
Long story short, I called and was passed to three different levels only to basically be called a liar. There was NO CHANCE human or computer error could POSSIBLY factor in.
I KNOW this. I "won" my court case yesterday and on the way to pick up my son from school, I called (using my attorney's phone....left mine in my gym bag). Spoke to girl, had typed in my cell number, I asked to pay on15th, even mentioned my excitement about my day, and was told no problem.
Today, they say they have no record if that call.
If I want service restored I have to make immediate payment.....oh, and I WILL be charged the $40 reconnect fee as well as a $5 late fee.
Hmmmmmmm, THATS interesting.
She did not ask for my CC, just confirmed that I wanted to use the last card on file for a payment.
Anyway, after losing service today, I called and asked for a manager, then after said what I claimed was impossible, I asked for another manager and was told I would be called within the hour.
Four hours later, no phone call.
It seems to me it's better that they not go with my payment plan so they can charge me late and reconnection fees! I mean that's clearly in their better financial interest.
When I asked if my 23 years of loyalty counted for anything, I was told "it does not factor into their decisions."
Two months ago,I tripped my contract. I could have gone with ANY supplier, but stood in that Target and decided if be loyal to AT&T! Oh, and I was informed I would be charged another $650 to break contract!!!
So, if there's nothing I can do until the 15th to restart my service, why will they charge me for service they then refuse to provide????? I feel certain they won't prorate my monthly fee!!!!
I'm so mad! Why did I stay with them!they could care less about me....as proven today when they shifted me around then said they'd call me within the hour only to NOT get that call!
Has anyone else had this happen to them?
I know I made that call, but because their "footprint" doesn't show it, I'm lying!!! No human or technology error on their part. That could NEVER happen.
I await your thoughts!
I've run across tough times because my ex is seriously behind on support, and, well, food comes first! Anyway, I called yesterday to make a payment plan and was told I would not lose my service. I've done this before so I wasn't worried.
However, today my phone was cut off.
Long story short, I called and was passed to three different levels only to basically be called a liar. There was NO CHANCE human or computer error could POSSIBLY factor in.
I KNOW this. I "won" my court case yesterday and on the way to pick up my son from school, I called (using my attorney's phone....left mine in my gym bag). Spoke to girl, had typed in my cell number, I asked to pay on15th, even mentioned my excitement about my day, and was told no problem.
Today, they say they have no record if that call.
If I want service restored I have to make immediate payment.....oh, and I WILL be charged the $40 reconnect fee as well as a $5 late fee.
Hmmmmmmm, THATS interesting.
She did not ask for my CC, just confirmed that I wanted to use the last card on file for a payment.
Anyway, after losing service today, I called and asked for a manager, then after said what I claimed was impossible, I asked for another manager and was told I would be called within the hour.
Four hours later, no phone call.
It seems to me it's better that they not go with my payment plan so they can charge me late and reconnection fees! I mean that's clearly in their better financial interest.
When I asked if my 23 years of loyalty counted for anything, I was told "it does not factor into their decisions."
Two months ago,I tripped my contract. I could have gone with ANY supplier, but stood in that Target and decided if be loyal to AT&T! Oh, and I was informed I would be charged another $650 to break contract!!!
So, if there's nothing I can do until the 15th to restart my service, why will they charge me for service they then refuse to provide????? I feel certain they won't prorate my monthly fee!!!!
I'm so mad! Why did I stay with them!they could care less about me....as proven today when they shifted me around then said they'd call me within the hour only to NOT get that call!
Has anyone else had this happen to them?
I know I made that call, but because their "footprint" doesn't show it, I'm lying!!! No human or technology error on their part. That could NEVER happen.
I await your thoughts!