Hello! I am wondering where I email or scat with someone about a charge on my bill. This has been an on going issue for the last few months. I called at &t and asked how much it would cost to change carriers. I was kindly given the amount of $235. At that moment I decided if was worth the switch so I paid for it over the phone. Then we ported over our numbers to a new carrier (in which we had been customers of At&t for at least 8-9 years) there was a cost of $96 remaining that I received in the mail. (This was a surprise) The cost was unknown so I call AT&t and they told me it was a charge to get out of the agreement. I was misgiven the information in the beginning. So then I spoke to by a supervisor about the charge of $96. Explained everything to him.He said if I would pay $45 right then, Then the rest which is $49 would be taken care of. I agreed paid and thought it was done. Again, I received another bill in the mail stated I owe $49. I again called At&t, and the representative said that it would be taken care of. I again believed them, but now today I received a call from a collections agency in which they want $49. I have never been called by collections and again I am surprised at the call. I called AT&T today and the rep said I would need to pay and there is nothing he could do. I have been lied to by so many reps and especially a supervisor within the last few months.
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