I have the same issue of some of the previous posts. Went into the store in Plymouth Meeting to purchase one new phone. The salesman told be about buy one get one free promo if I add a line. I decided to got for it and added the new line and got Iphone 6 and 6S which the salesman said was good for the promo. At check out his receipt wasn't working so I didn't get any paperwork. After returning home I decided to call at&t and confirm the promo and price of my new bill. I spent about 30 min on the phone w/ the rep and he confirmed the buy one get one along w/ my new bill. He did say that it would take a few billing statements for me to get the credits. After 4 months i called again because no credit. They said it would show up following month. Nothing so I called again. At this point 4 months after the purchase they now said the phones I purchases where not part of the Bogo. They created a case because the records show I called to reveiw on the date of purchase the new plan. I didn't hear back within the 10 days so I have made multiple phone calls. Each one 30 to 40 min. end with the case is still under investigation. Now at 6 months after the purchase At&t called me back to tell me I have to go threw the store to get this escalated. I did call the store about 6 weeks ago and never heard anything back. Just called again now they said the district manager will contact me with in 10 days. Honestly this is fraud. I am still hoping they stand behind what they sold me but the amount of hours and 6 months I've been waiting to get this resolved is completely unethical. [Per Guidelines: Keep it Relevant and Appropriate].
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