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Payment arrangement

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So I tried to make a payment arrangement on the phone. The furthest they'd allow me to go was on the 13th of the month. I wanted the 17th because that's my pay day. They said they could do that ONLY if I provided a card two they could automatically withdraw. Well I always pay in store, so I didn't want to do that. They refused to extend the arrangement. I just don't understand why it makes a difference. I've been a customer for over a decade now, and always make my payment arrangements!!!

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