I spent some time at several places looking for possible cell phone deals. Have been with AT&T quite some time now and they were offering a 2 for 1 phone special during Christmas. After several discussions with several sales folks form different places, we decided to stay with AT&T and use the 2 for 1 special. Was setup at a Best Buy and they completed all the paperwork and worked in getting all 4 cell phones setup. THis replaced our current plan and we were told that the discounts would show up in 3 months. No discounts were shown so I then place calls to understand why and they discussion was that they should show up and that they would show up the following month. Today after another month of no discounts, I have been now told that I will not receive any since I was already an AT&T customer and were not to receive the discounts. I had double checked before I bought the phones that this would work and told yes no problems. NOW I HAVE TO PAY the full amount and told no discounts. Poor representation of the product and feel fully taken advantage of to get me to buy these phones and now have to pay an extra 40+ dollars a month. Another good customer that feels very betrayed at the marketing effort and lock me in where I am paying more. I will look at other cell companies due to this...Makes me sad after sticking with the company for all these years.
↧