I have just spent an hour on the phone with the Billing department at AT&T trying to determine WHERE they have come up with the seemingly random amounts for the "Surcharges and Other Fees" section of my bill. I understand these fees are (supposedly) a percentage of...something. WHAT they are a percentage of remains to be determined. Can someone please enlighten me? (For the record, I also know that these are fees determined solely by AT&T to recoup THEIR required fees to the various state, local and federal government entities, AND that these sneaky fee practices are commonplace and not at all illegal. I just want to know where they come up with the amounts.) Thanks.
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