When it was time for me to upgrade, the ATT rep convinced me to do the installment plan because, he said, I would get a $25 credit that would offset most, if not all, of the payment for the phone. With that assurance given us each time we have gotten a new phone on installments, we now have three. I do not see these credits on my bill. We have 4 lines, 3 installment phones, and a $300 bill. Why am I not getting the credits I was promised?
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