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When does the Mobile Share Value plan take effect?

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I went over my data and called to upgrade my plan. The rep talked me into getting a 2GB Mobile Share plan on my IPhone. This plan was supposed to be effective on 4/14/2014 I even received a Text telling me this. However, every time I look at my account or receive a Data Usage Alert it still has me on the 3GB non-mobile share plan.

Does anybody know what is going on? If it's not true then I need to decrease my Data and just use the Computer. Staying on the current plan is too expensive for me.

Thank you

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