I hope EVERYONE is aware of this before signing up for the AT&T next plan. My boyfriend recently switched over to AT&T from Verizon and set up an account in the store. BEFORE he even signed up for the account, he told the sales rep that he wanted to eventually join his line with mine to be on a family share plan, so he didn't know if he should sign up then. The sales rep at the store told him that everything would be fine, he could always go back and combine the lines later when I was available. Unfortunately, what he failed to tell us, was that to combine the lines, he wouldn't be able to continue on the Next plan. To get both lines on a family plan he had to completely pay off the phone in full, which was almost $600! After calling customer service multiple times and getting 10 different answers from different departments, they basically told me it was my problem and that I was just going to have to pay the fee. They did offer me a $100 "courtesy fee" for my trouble, but that makes little different when I'm still spending $500 for a phone I wasn't expecting. If we had known this in the beginning, we would have waited to switch carriers until we were both available. I'm still extremely frustrated not only by how long it took to get anyone to address this, but by the fact that I'm now out $500 because someone in the store blatantly LIED to us in order to get a sale that day. Shame on you AT&T for your sketchy business practices, HORRIBLE customer service and policies aimed at screwing over your own customers. I've had my AT&T wireless line for over 10 years, but as soon as my contract is up, or another carrier is having an offer to pay early termination fees I am canceling!
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