We changed our rate plan to the 4 lines for $160.00. Was told there would not be any additional charge if we upgraded phones. Several weeks later my son upgraded and once again was told there would not be any changes to the plan. This mornng I received my bill - it was changed to almost $200.00. Was on the phone with ATT for over 1 hour and they told me I was lying - that there is always a rate change when one upgrades phones. The WORST customer service ever. I have been a customer since 2008 and this is how they treat you.
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