I transferred service to ATT wireless in January to take advantage of the iphone promotion. I switched 4 lines, being told that I would receive a cash credit of $200 per line on my bill in 3 months. I also took advantage of the 2 for 1 promotion, getting one iphone 6 for me and one for my husband. Right away, they started to charge my husband for this phone. Then, we waited to see the credit for the line switch. Nothing ever came. When I called ATT wireless, the billing department said they did not honor this program; that it was a promotion offer for instore credit for purchase of assessories only. I told them that I had paid cash for my instore assessory purchases; they could not find any record of the line switch credit. I called again..... and again....no one could find this credit or any record of it. When I purchased my devices, I was told that ATT didn't have access to a printer or any way to give this to me in writing. Now I am told that the store offered this promo, then nothing they can do. Now they tell me this isn't even the promotion I signed up for......but they can't identify which promotion I DID sign up for because it isnt in their notes.
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