I was glad to get an extra 5GB of data per month, but AT&T you really messed up my bill.
You totally messed up my backdating charges when you switched me over from the 15GB plan to 20GB plan.
Follow me here as I explain:
- My old 15GB plan is $100 a month. Plus I get a 22% discount on my plan. That's $78 after discount for this $100 plan.
- The new 20GB plan is also $100 a month. I also get a 22% discount on this plan. Again, $78 after discount.
- Now, on my most recent bill, you backdated the change from 15GB plan to 20GB plan. This backdating should have washed out because all you are doing is changing a $100 month plan for another $100 month plan. But you didn't....
- On my bill, in the backdating section, I see a credit for $78 for my 15GB plan, and a charge for $100 for the new 20GB plan. I end up with an extra $22 on my bill because you totally messed up the backdating credits and charnges.
AT&T this is a terrible mistake. Such a simple calcuation messed up. I bet if you check your customer service call logs, you will see a ton of customers complaining about this.